Quality of service standards
Planet International is its people teamed to satisfy
the worldwide freight needs of its customers. Every employee is
important and valued member of the Planet int'l team.
Each strives to perform with excellence and to ensure reliable,
economical quality service. All take pride in being the
industry's premier provider of customer satisfaction, in fact
and by reputation.
Planet's Int'l values are the foundation for the
corporate drive to excel.
- Customer satisfaction is the top priority of every
employee and the purpose of every job. Cost effective ongoing
achievement of customer satisfaction is the foundation of the
- Strategies, goals, and objectives established to ensure
consistent customer satisfaction, corporate financial health,
and employee development and support, are clearly defined,
communicated and understood.
- The management believes in, promotes, and pursues
throughout the organization. Excellence is expected in the
quality and quantity of work done by every employee in every
function, both of customers and our fellow employees. "doing
the job right the first time" is the dominant pattern of every
- Initiative and ingenuity applied to the conduct of
business and the resolution of problems are well encouraged
and supported throughout the organization.
- The roles and responsibilities of every employee are
clearly defined. Aggressive cooperative fulfillment on behalf
of our customers and in support of Planet Int'l
strategies and goals is valued and commendable.
- Reward structures recognize contribution and achievement
of results, which enhance customer satisfaction, improve cost
effectiveness, and strengthen profitability.
The results of living with the Planet Int'l statement
of values are:
- Quality service for our customers.
- A rewarding work environment for our people.
- Adequate return to our partners.